![]() ![]() The telephone was hooked up, it just didn’t work! We recommend that a second phone be placed in the vault in case a robber destroys the one in plain view. Recently we had a client who had done almost everything right except they hadn’t checked the vault telephone. The second thing we like to observe is a telephone or alarm device in the vault that can be used to signal there is a problem. So, then our next question is, has your staff ever been taught and activated the air ventilator to your vault? Remember, during our test the vault door is open, and they haven’t experienced a traumatic incident before being placed into the vault. In many cases, this person is afraid to even touch the equipment and once they do, they aren’t sure if they are doing it right. When visiting locations with these vaults, we will take a staff member into the vault and ask them to activate the air for the unit. You might also have to turn a handle on the ventilator to activate it. In other vaults, you need to remove a screw from the air ventilator to activate the fan to push oxygen into the room. During our reviews, we find that filing cabinets, safe deposit boxes, or stacked boxes don’t allow enough room to remove the cylinder. Some older vaults have a cylinder that must be removed from the airway to allow oxygen to flow. If you have been locked in the vault, the first thing you should do is activate the air input. The question is: does your staff know how to activate the air ventilator into your vault? When posing this question to many staff members, we normally find that they don’t have a clue! Once they are in the vault, they are actually safe from being shot or abused in some way by the robber(s). The first step in preparing your staff is training them on what to expect! A robber who wants to lock your staff in the vault doesn’t want to hurt staff. Using risk management that has been imposed on so many institutions, a senior manager might respond, “What is the likelihood of this happening?” We have no good statistics on this event, however, all it takes is one incident that could lead to a three-year lawsuit and loss of trust by staff. The question for many financial institutions is, are you prepared for such an incident? When conducting vulnerability studies for many financial institutions, we have found that most of them are not prepared for such an incident. Locked in the VaultA major fear of many financial institution staff is being locked in the vault during a robbery. ![]()
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